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Utility suppliers’ Priority Service Register for vulnerable people

Utility companies offer a Priority Services Register for customers whom require extra support and additional services (vulnerable people).

You can sign up to this service register if you are:

• a pensioner
• disabled or chronically sick
• have a hearing or visual impairment

When on the register you can get the following support:

• free advice on being more energy-efficient
• protection from cold callers with a password protection scheme to keep you safe
• your meter moved free of charge if it’s hard for you to use or read the meter
• a free quarterly meter reading if you can’t read your meter
• bills sent to a relative, carer or friend to help you check them
• your bills and meter readings in a braille, large print, audio tape, textphone or typetalk if you’re visually impaired
• advance notice if your supply is going to be interrupted
• priority reconnection if your supply is interrupted
• alternative facilities for cooking and heating if your supply is interrupted
• extra help to use your meter or appliances
• annual gas safety checks


You may also be eligible for a free gas safety check, for this you must own your home and get a means tested benefit such as Pension Credit or Income Support. Also, one of the following must apply:

• you live alone
• you live with other adults who are aged over 60, disabled and or chronically sick
• you live with at least one other child under five




Lines open Monday — Friday 8am to 8pm, and Saturday
Tel: 0800 072 8625, or 0800 294 8604



Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays
Tel: 0345 052 0000

If you’re deaf or have hearing loss, and have access to a Minicom text telephone, you can call free of charge on:
0800 056 6560 or you can email atThis email address is being protected from spambots. You need JavaScript enabled to view it.



Fill out the online Priority Services Register form: https://www.edfenergy.com/for-home/help-support/priority-services-register

Alternatively, you can call: 0800 269 450 or minicom 0800 096 2929




Fill out the online Priority Services Register form: https://www.unitedutilities.com/priority-services-register-form.aspx

Or call on: 0345 072 6093 or webchat – http://www.unitedutilities.com/Priorityservices.aspx#