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Have your say on Pennine Lancashire’s Heart Failure Nursing Service

NHS East Lancashire and NHS Blackburn with Darwen Clinical Commissioning Groups (CCGs) are seeking the views of people who use, or have used the Heart Failure Nursing Service.

Heart Failure is a progressive long term condition.  This service gives specialist support and management to patients with a diagnosis of heart failure.  This service is mainly clinic based with limited domiciliary visits, provided by clinical staff, supported by cardiology consultants and admin staff. This service works with principles of education and self-management at its core, empowering the patients to manage their own condition, providing evidence based treatments and supporting patients on their journey whilst living with a long term condition.

East Lancashire and Blackburn with Darwen CCGs are responsible for buying health care services on behalf of local people and are reviewing this service as part of the ongoing work to ensure that it is meeting the needs of patients who use it. The CCGs commission East Lancashire Hospital Trust (ELHT) to deliver some community services to patients living in Pennine Lancashire and one of these is the Heart Failure Nursing Service.

Dr Santhosh Davis, local GP and Integrated Care Lead at the CCG said:

“Our overarching aim is to improve health and wellbeing outcomes and the quality of care for our population. We have a unique opportunity, in undertaking service reviews to do so in partnership with patients and the public. By listening to people’s views about the Heart Failure Nursing Service we can use this information to develop and improve the service so that it really meets the needs of patients.

“We are asking people, about their experiences and views of this service as part of a wider stakeholder engagement campaign called ‘Your Services, Your Say’.” 

People who have used this service (as a patient or carer), or with any experience of the service, for example as a health or social care professional  are encouraged to submit their views on the following three questions:

  1. What do you like about the service?
  2. What, if anything could we do better?
  3. Is there anything else you would like to tell us about the service?

Feedback can be submitted via any of the following methods:

Online survey: https://www.surveymonkey.co.uk/r/HeartFailureService

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 01282 644627


The survey will commence from 30th September 2019 until 28th October 2019.  

The survey is available online and paper copies will also be available via the Heart Failure Nursing Service and GP practices in Pennine Lancashire.