East lancs CCG logo

| | |  

  • Homeicon123
  • News
  • Utility suppliers’ Priority Service Register for vulnerable people

Utility suppliers’ Priority Service Register for vulnerable people

Utility companies offer a Priority Services Register for customers whom require extra support and additional services (vulnerable people).

You can sign up to this service register if you are:

• a pensioner
• disabled or chronically sick
• have a hearing or visual impairment

When on the register you can get the following support:

• free advice on being more energy-efficient
• protection from cold callers with a password protection scheme to keep you safe
• your meter moved free of charge if it’s hard for you to use or read the meter
• a free quarterly meter reading if you can’t read your meter
• bills sent to a relative, carer or friend to help you check them
• your bills and meter readings in a braille, large print, audio tape, textphone or typetalk if you’re visually impaired
• advance notice if your supply is going to be interrupted
• priority reconnection if your supply is interrupted
• alternative facilities for cooking and heating if your supply is interrupted
• extra help to use your meter or appliances
• annual gas safety checks

FREE GAS SAFETY CHECKS:

You may also be eligible for a free gas safety check, for this you must own your home and get a means tested benefit such as Pension Credit or Income Support. Also, one of the following must apply:

• you live alone
• you live with other adults who are aged over 60, disabled and or chronically sick
• you live with at least one other child under five

HOW TO SIGN UP TO THE PRIORITY SERVICES REGISTER:

 

BRITISH GAS

Lines open Monday — Friday 8am to 8pm, and Saturday
Tel: 0800 072 8625, or 0800 294 8604

 

E‑ON

Lines are open 8am to 8pm Monday to Friday, and 8am to 6pm on Saturdays
Tel: 0345 052 0000

If you’re deaf or have hearing loss, and have access to a Minicom text telephone, you can call free of charge on:
0800 056 6560 or you can email atThis email address is being protected from spambots. You need JavaScript enabled to view it.

 

EDF ENERGY

Fill out the online Priority Services Register form: https://www.edfenergy.com/for-home/help-support/priority-services-register

Alternatively, you can call: 0800 269 450 or minicom 0800 096 2929

 

 

UNITED UTILITIES

Fill out the online Priority Services Register form: https://www.unitedutilities.com/priority-services-register-form.aspx

Or call on: 0345 072 6093 or webchat – http://www.unitedutilities.com/Priorityservices.aspx#