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CCG seeks people’s views on East Lancashire Specialist Palliative Care Service

NHS East Lancashire Clinical Commissioning Group (CCG) is seeking the views of people who use, or have used the East Lancashire Specialist Palliative Care service.

This is to ensure that the CCG commissions (buys) the right services for those who need it. It will also help patients get the most out of the service and help the service to see where improvements can be made.

The Specialist Palliative Care service is a team of Nurses and Consultants who support people, and those closest to them, with incurable conditions who have   complex symptoms, such as pain. The team sees people with advanced cancer and non-cancer conditions and they work alongside your GP and district nurses. The nurses are sometimes referred to as Macmillan Nurses.

East Lancashire CCG is responsible for commissioning (buying) health care services on behalf of local people and it is reviewing the service as part of its ongoing work to ensure that it is meeting the needs of patients who use it. The CCG commissions East Lancashire Hospital Trust (ELHT) to deliver the Specialist Palliative Care services to all inpatients in ELHT hospital sites i.e. Royal Blackburn and Burnley General Hospitals and patients living in East Lancashire. 

Dr Santhosh Davis, local GP and Integrated Care Lead at the CCG said:

“Our overarching aim is to improve health and wellbeing outcomes and the quality of care for our population. We have a unique opportunity, in undertaking these service reviews to do so in partnership with patients and the public. By listening to people’s views about Specialist Palliative Care Service we can use this information to develop and improve services which really do meet the needs of patients.

“We are asking people, about their experiences and views of the Specialist Palliative Care service as part of a wider stakeholder engagement campaign called ‘Your Services, Your Say’.” 

People who have used this service (people do not need to be a current user of the service, but may have had experience of the service as a carer previously) are encouraged to submit their views on the following three questions:

  1. What do you like about the service?
  2. What, if anything could we do better?
  3. Is there anything else you would like to tell us about the service?

Feedback can be submitted via any of the following methods

Online survey: https://www.surveymonkey.co.uk/r/specialistpalliativecare

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 01282 644627

Writing: Freepost NHS EAST LANCASHIRE CCG

The survey will commence from 4th March 2019 for a period of six weeks.  

Survey questionnaires are available online and paper copies will also be available via the Specialist Palliative Care service, out-patient clinics and GP practices in East Lancashire.