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GP practices in East Lancashire achieve positive ratings from the Care Quality Commission

Fantastic news! All 53 GP practices in East Lancashire have been officially awarded ‘outstanding or good’ by the national body responsible for inspecting health services. The Care Quality Commission (CQC) has now inspected all 53 GP practices in East Lancashire and as a result, East Lancashire GP practices have collectively achieved their best ever result .

Four GP practices have been awarded the top rating of “outstanding” while the remaining 49 have all been awarded a “good” rating.
The CQC ensures that all health and social care providers deliver safe, effective, compassionate and high-quality care. The ratings given to a GP practice also assess whether they are responsive and well-led.
The four outstanding GP practices in East Lancashire are; Irwell Medical Practice, Castle Medical Practice, Kiddrow Medical Practice and Pendleside Medical Practice. These practices were rated outstanding in a number of areas including:

• Using innovative and proactive methods to improve patient outcomes and working with other local providers to share best practice
• Staff having the skills, knowledge and experience to deliver effective care and treatment
• All clinicians being up to date with both National Institute for Health and Care Excellence (NICE) guidelines and other locally agreed guidelines
• Having a clear vision, “working together for better health and wellbeing” which has patient care and team work as the highest priority
• The practice actively sought feedback from partner staff, patients and its own staff, which was then used to improve services and personalised care


These GP practices stood out from the rest because they show skills which make their practice the most caring towards patients, they are well-led, care and delivery of services for older people, those with long term conditions, the vulnerable and for those who have poor mental health was ‘outstanding’. As well as these four outstanding practices, all remaining practices achieved good in all areas assessed by the CQC

Dr Richard Robinson, the newly appointed Chair of East Lancs CCG said:

“This is a remarkable achievement for the four Outstanding GP practices and it is clear that all the practices across East Lancashire are providing an effective, responsive and well led service for patients. The dedication and hard work has paid off and is making a real difference to patients.

At a time when the health services and particularly GP practices are experiencing unprecedented levels of demand and pressure – this is a real achievement. Patients registered at GP practices in East Lancashire can be reassured that their practice is working hard to provide excellent care and achieving that. I would like to thank my GP colleagues and their teams for their commitment to good quality care”

Helen Harrison, Practice Manager at Kiddrow Medical Practice said:

“We are absolutely delighted to have achieved an outstanding CQC rating. It is testament to all our staff that our patients told inspectors they were very happy with the care they receive; they described staff as approachable, committed and caring. We have always strived to provide high quality, clinical care for all our patients. We were delighted by the generous remarks made by our patients; it was satisfying to note that patients confirmed that they are treated with compassion, dignity and respect and are involved in their own care.

Alison Holbourn, CQC’s Deputy Chief Inspector of General Practice said:
“Irwell Medical Practice was an impressive service that was delivering high quality care across all of the areas that we look at on inspection."
“The feedback we received from people using their services was extremely positive. The practice also listened to the feedback people gave and used it to improve their services. The practice is extremely well-led, with management always pushing for continuous improvement with measurable improvements to patient care."
Dr Umesh Chauhan, Pendle GP and Research Lead for East Lancashire CCG, who supports the practices through educational events said:

“The process of peer review – where other qualified professionals assess your practice is very challenging and for many is quite daunting. It is a real achievement for so many practices in East Lancs to have achieved a rating of good or excellent. GPs and their staff have to show evidence that they have not only provide improved care and services, but that this is a continuous process, where they are committed to making improvements based on feedback from patients and colleagues over many years. It is clear our GPs are doing this well, and consistently”

Sue McMillan, Deputy Chief Inspector of General Practice in the North, said:
"We found that The Castle Medical Group was working hard to provide people with consistently high quality care and treatment and it is a real asset to the people living in this part of Lancashire.”