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East Lancashire CCG seeks views on Age UK’s Integrated Care Programme

NHS East Lancashire Clinical Commissioning Group is seeking the views of people who use Age UK’s Integrated Care Programme (ICP).

The ICP service brings together voluntary, health and social care services to provide personalised support to people aged 50+ who are living with long term conditions and are at risk of unplanned hospital admissions. 

Dr Santhosh Davis, Burnley GP and Integrated Care Lead at the CCG said:

“The Integrated Care Programme helps individuals to become more independent and reduces social isolation.  The support offered by the service includes things like helping with benefits, help in the home, sorting out problems with medicines, organising equipment and help with accessing social activities.  By listening to people’s views, we can use this information to ensure that the service meets the needs of patients.

“Age UK Personal Independence Coordinators support delivery of the programme and are members of the Integrated Neighbourhood Teams.

“We are asking people, about their experiences and views of this service as part of a wider stakeholder engagement campaign called ‘Your Services, Your Say’.”

The CCG would be grateful to hear your views if you have used this service, as a carer or as a patient. They are asking three simple questions:

  1. What do you like about the service?
  2. What, if anything, could we do better?
  3. Is there anything else you would like to tell us about the service?

You can complete the survey online at https://www.surveymonkey.co.uk/r/AgeUK_ICP.  Alternatively, you can answer the questions over the phone by calling 01282 644627.

East Lancashire CCG is responsible for commissioning (buying) health care services on behalf of local people.  The CCG commissions Age UK to deliver this service to patients living in East Lancashire.