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Rosegrove Surgery receives good rating by Care Quality Commission

The safety, effectiveness, care, responsiveness and leadership provided by the practice, were all rated good in the Care Quality Commissions’ report, following a visit and rigorous assessment.  The practice was found to be well equipped to treat and meet patient needs and the practice was found to seek and act upon patient and staff feedback.  The inspection found that the practice had effective staffing, with staff having the skills, knowledge and experience to carry out their work and deliver the right care and treatment.

The practice was recognised as providing an outstanding service for its care and support provided to a local women’s refuge group, many of whom are fleeing domestic abuse.  The refuge told the inspectors that Rosegrove Surgery is the only practice that they will liaise with in the local area, as the practice was identified as being very supportive and appreciative of resident’s needs.

Another area which received recognition for outstanding practice by the inspectors was the practices shared service policy which the practice has with a local drug recovery service provider.   The practice assists the drug recovery service and holds fortnightly clinics to help those with drug addiction.

Dr Mark Dziobon, GP at the Practice, and newly appointed Clinical Director at East Lancashire Clinical Commissioning Group, said: “I’m very happy with the outcome of our CQC inspection. Our team at the surgery all work really hard and are dedicated to delivering the best possible patient care, so I’m really pleased to hear that our hard work has paid off.   It’s always an anxious time when there’s an inspection and so it’s reassuring to know we’re doing a good job, and patients can feel reassured of this too. ”

The inspection was carried out on 15th December 2015, by the CQC to check that the practice was meeting the legal requirements within the Health & Social Care Act 2008.  The practice which is located in a residential area of Burnley, has 4,489 registered patients, with a higher than the national average number of their patients, aged under 18 years.

Dr Phil Huxley, Chair of NHS East Lancashire Clinical Commissioning Group, said:  “This is great news.  I would like to congratulate Drs Dziobon and Hebden, along with all staff at Rosegrove Surgery on receiving an overall good outcome from the Care Quality Commission.  Inspections can be daunting but the dedication and hard work of the team has paid off.  Patients can be assured of the quality of the services provided by the practice, and where the CQC has highlighted good practice – we can all learn from this “.

To read the full CQC report on Rosegrove Surgery, visit: www.cqc.org.uk