East lancs CCG logo

| | | |  


On Friday 1st July 2022 clinical commissioning groups (CCG's) across the country were closed and were replaced by new NHS organisations known as Integrated Care Boards.

Therefore, NHS East Lancashire CCG no longer exists and has been replaced (along with the othe seven CCGs in Lancashire and South Cumbria) by the new NHS Lancashire and South Cumbria Integrated Care Board (ICB)

Please visit the new ICB website

Engagement Methods

We use a range of methods to engage with people - have a look at the types of engagement that we do, and also that you can get involved in.

If you would like more information on any of the below methods, visit our contacts page and get in touch.

  • PPGs – join your GP practice PPG and contribute your views to improve health services - we often attend PPGs to hear the views of members.
  • Patient Partners – you can feedback via Patients Partners who help us with many projects
  • Readers Group – if you would like to read our documents and help us communicate more clearly you can join our readers group which is part of Patient Partners
  • You can join specific commissioning groups such as the audiology procurement, cancer network, or work on co-production on a specific project
  • Connect – you can feedback via Connect
  • Attend the Governing Body – let us know if you want to come along
  • Tell us your story for the Governing Body – you can see an example here
  • We use a method called Co-production - this is where we work with patients and the public to jointly create new services - the latest PPG campaign and care navigation are great examples of this.
  • We can visit you or a group you are part of – we visited groups for the Pennine Plan
  • We conduct surveys (online and using paper and post) – an example of this are the Your Health, Your say surveys
  • We interview people face to face
  • We speak to people over the phone (phone surveys) – an example of this is the Daneshouse Survey
  • We work with people to do what we call peer to peer or community research – Children and Young People, Gypsy Romany and Travellers and BME communities
  • We conduct something called Appreciative Inquiry where we explore your views in an open discussion
  • We use arts engagement because that is a powerful way to find out how people are - we did it with Burnley Youth Theatre and local GPs and also with young people helping design a public awareness campaign 
  • We run focus groups - these are small groups of people who use each others insights and views to spark new observations or ideas
  • We use technology to engage such as LearnLive as we now do following our engagement with over 800 children and young people.
  • We also host events and public meetings.

There are many techniques and each time we consider engagement we think about the best way to reach people and obtain their views. We are always keen to try new methods and ideas.