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Get Involved

Patient and Public involvement 

As a CCG we are committed to involving patients and the public in every aspect of the work we do. You can contact us if you want to get involved in the work of the CCG the following ways:

You can get involved by joining Patient Partners by filling in the online form at: https://www.surveymonkey.co.uk/r/Patient_Partners

You can email us at: This email address is being protected from spambots. You need JavaScript enabled to view it. 

You can call us on 01282 644 627.

We are well networked on social media - join our Facebook page, and Twitter accounts to see what we are doing, and how you can get involved. You can always message us via Facebook or Twitter. You can find quick links to the left of this page - just click on them to access our pages. You can also write to us: Freepost NHS EAST LANCASHIRE CCG

You can also get involved by joining your GP practice Patient Participation Group (PPG) -simply ask at your surgery reception for more information.

We will support you through training, advice and information to help you. Our Patient Partners Induction Pack for new members is available on the Patient Partners Board page of this website and serves as a good introduction to the NHS and to engagement and its role and our duties for engagement. 

Our approach to involvement

The written constitution of the CCG sets out how we involve the public in the work of the CCG and our vision, values and objectives are clear that patients and the public are central to our work and our success.

Our ambition is that the local health services we commission will characteristically demonstrate: 

  • Excellent patient experience is the norm;
  • Patients, the public (and clinicians) are able to access the information they need, know what services are available, and where and when and how to use them;
  •  Patients and communities are even more engaged in local health systems, and are better able to play a role as co-producers of their health and well-being;

Our principles include the key principle that “Patients are central to everything we do”.

Our Communication and Engagement Strategic objectives are pdf here (228 KB) . These strategic objectives and principles have been agreed by the CCG Governing Body and they seek to support the fundamental principle of not only the involvement of patients, but the coproduction of health services with patients and the public. This underlines our ethos of ‘no decision about me, without me’ in patient care and ultimately how we work.

Our Governing Body

The CCG is a membership organisation. Our CCG members – the group of local general practices known as our Council of Members - have delegated responsibility to a Governing Body that ensures we operate efficiently and act in the best interests of the population we serve.

The NHS Constitution

Our Governing Body oversees and ensures that we meet our obligations regarding the NHS Constitution. For the first time in the history of the NHS, the constitution brings together in one place details of what staff, patients and the public can expect from the NHS. It also explains what you can do to help support the NHS, help it work effectively, and help ensure that its resources are used responsibly. The Constitution sets out your rights as an NHS patient. These rights cover how patients access health services, the quality of care you'€ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.

For more information about the NHS Constitution and your rights as an NHS patient, visit the Gov.UK website:
https://www.gov.uk/government/publications/the-nhs-constitution-for-england  

The Governing Body also ensures that we comply with Nolan principles of good governance (selflessness, honesty, objectivity, openness, leadership, accountability and integrity). You can read more about these here.

Our Governing body papers

Our Governing Body papers (agendas and supporting papers) describe how we report and scrutinise the work of the CCG, and our partners and health care providers. It includes information on the finances and the performance of health services. You can find the agendas, and papers here.

The Governing Body obtains assurance about public and patient involvement and related activity. We include a checklist on the front of all of our Governing Body papers that ensures that not only an equality impact assessment is undertaken but also that patient and public involvement is undertaken where it needs to be.

Alongside this we have regular reports which talk about the work we are doing to engage, involve and coproduce the work of the CCG with the public and patients – an example is here.  We also provide our Governing Body with updates from the Patient Partners Board which is a sub committee of the Governing Body here is an example in September 2018. In addition to this our Governing Body has a regular report from each of its five localities which describes the work we are doing in partnership with patients, the public and stakeholders – an example is here.

The Governing Body has a regular programme of patient stories. We invite patients to attend the Governing Body and tell us their story. We use this to understand the experiences of people in East Lancashire, and also to deepen our understanding of services and whether they need to be improved. The knowledge that patients share helps to improve our commissioning, adds value to our monitoring and ultimately improves the quality of patient experience in the services that we commission or support. You can read the last few patient stories on our page pdf here (91 KB) .

Our Governing Body meets bi-monthly in public and patients and the public are welcome to attend. If you have any questions to put to the Governing Body, please forward these in advance and by 5pm on the Thursday prior to the meeting to This email address is being protected from spambots. You need JavaScript enabled to view it.

Our Constitution

Our constitution describes how we work and defines how we work. Our constitution is here:

We describe how we support patient and public involvement in the constitution and here we set out these details below:

5.3 Public Involvement – The Group will:

5.3.1 Make arrangements to secure public involvement in the planning, development and
consideration of proposals for changes and decisions affecting the operation of
commissioning arrangements

5.3.2 Follow the principles set out below in implementing its arrangements to comply with its duty to secure public involvement:

a) Working in partnership with patients and the local community to secure the best care
for them;
b) Adapting engagement activities to meet the specific needs of different patient groups
and communities;
c) Publishing information about health services on the Group’s website and through
other media;
d) Encouraging and acting on feedback;
e) Engage with the Local Medical Committee as statutory representatives of the General Practitioner Profession locally.

Under Section 6.7.3 (Composition of the Governing Body)

(F) Patient Partners Board

Whilst not a formal committee with any formally delegated functions, the Patient Partners Board’s main focus is to provide strategic oversight of CCG patient engagement and involvement and to act as an advisory Board to the CCG Governing Body.

The patient partner’s board will:

  • Provide a forum to discuss strategic engagement and involvement issues and possible solutions to feed into the East Lancashire Clinical Commissioning Group (ELCCG) commissioning process
  • Receive and consider reports from the Chairs of each Locality Patient Network
  • Consider commissioning intentions and plans to support the engagement and involvement of patients
  • Consider feedback and any issues that arise from patient feedback in localities or more generally across East Lancashire
  • Be an advocate for Patient and Public Involvement (PPI) and related service improvements throughout ELCCG commissioned services for local people

Other CCG Committees:

Patient Partners Board

The Patient Partners Board’s main focus is to provide strategic oversight of CCG patient engagement and involvement and to act as an advisory Board to the CCG Governing Body

The patient partner’s board will:

  • Provide a forum to discuss strategic engagement and involvement issues and possible solutions to feed into the East Lancashire Clinical Commissioning Group (ELCCG) commissioning process
  • Receive and consider reports from the Chairs of each Locality Patient Network
  • Consider commissioning intentions and plans to support the engagement and involvement of patients
  • Consider feedback and any issues that arise from patient feedback in localities or more generally across East Lancashire
  • Be an advocate for Patient and Public Involvement (PPI) and related service improvements throughout ELCCG commissioned services for local people

You can find the agenda and papers for the Patient Partners Board here.

Primary Care Commissioning Committee

The CCG was approved to take on delegated responsibility for NHS England specified general medical care (Primary Care) commissioning functions from 1 April 2015. The Primary Care Commissioning Committee functions as a corporate decision-making body for the management of the delegated functions and is a Sub Committee of the Governing Body. The Primary Care Committee is held in public and all meetings are held at Walshaw House.

Much of the Primary Care Committee’s agenda is taken up concerning GP practice matters, and support to primary care. As a CCG we have worked closely with Patient Participation Groups (PPGs) to ensure that the voice of patients is heard and considered carefully and in some depth.

You can find the agenda and papers for the Primary Care Commissioning Committee here.