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CCG seeks public views on local community services

NHS East Lancashire Clinical Commissioning Group (CCG) is seeking the views of people who use adult community services. This is to ensure that the CCG commissions the right services for those who need and use adult community nursing. It will help patients get the most out of the service and help services to see where improvements can be made.

The CCG wishes to hear from people who have used the following local health services:

District Nursing – This is a service for patients who are unable to visit a GP or health centre and need nursing care at home
Domiciliary Phlebotomy – This is routine blood testing for patients who are confined to their home due to illness or disability
Tissue Viability – This is a specialist service provided by nurses who treat and improve the healing of wounds
East Lancashire CCG is responsible for commissioning (buying) health care services on behalf of local people. The CCG commissions East Lancashire Hospitals Trust (ELHT) to deliver these community services to patients living in East Lancashire.

Dr Santhosh Davis, Integrated Care Lead at the CCG said:

“Our overarching aim is to improve health and wellbeing outcomes and the quality of care for our population. We have a unique opportunity, in undertaking these service reviews to do so in partnership with patients and the public. By listening to people’s views about adult community nursing we can use this information to develop services which really do meet the needs of patients.

“We are asking people, about their experiences and views of community services in a stakeholder engagement campaign called ‘Your Services, Your Say’. The first survey will focus on a review of adult community nursing services and will involve asking patients and carers as well as health professionals, for their views about district nursing, domiciliary phlebotomy and tissue viability. Health professionals will also be asked for their views on Integrated Neighbourhood Teams (INTs).”

People who have used any of these services are encouraged to submit their views on the following three questions:

1. What do you like about the service?
2. What, if anything could we do better?
3. Is there anything else you would like to tell us about the service?

Feedback can be submitted via any of the following methods:

CCG website: www.surveymonkey.co.uk/r/communitynursing

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 01282 644627

Writing: NHS East Lancashire CCG
Your Services, Your Say
Walshaw House
Regent Street
Nelson
BB9 8AS

 

Better Births

NHS, local councils and partner organisations are working together across Lancashire and South Cumbria to make sure all women, their babies and their families experience safe, kind, compassionate and personalised care, and to make sure they can access support that is centred on their needs and circumstances.

The partners involved with Better Births Lancashire and South Cumbria want to develop innovative new services to make sure you are well supported and informed at every stage of your pregnancy, enabling you to make decisions about your care which are best suited to you and your family.

Part of our engagement with women and families is through the local Maternity Voices Partnerships. A Maternity Voices Partnership (MVP) is a team of women and their families, commissioners and providers (midwives and doctors) working together to review and contribute to the development of local maternity care.

Click here to visit the Better Births website

East Lancashire CCG Excellence Awards 2018

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Team of the Year award winners - Safeguarding
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Long  Service Awards - 25 years 3
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The NHS Constitution

The NHS is there for us from the moment we are born. It takes care of us and our family members when we need it most. The NHS Constitution has been created to protect the NHS and make sure it will always do the things it was set up to do in 1948 to provide high-quality healthcare that'€s free and for everyone. No government can change the Constitution without the full involvement of staff, patients and the public. The Constitution is a promise that the NHS will always be there for you.

What is the NHS Constitution?

For the first time in the history of the NHS, the constitution brings together in one place details of what staff, patients and the public can expect from the NHS. It also explains what you can do to help support the NHS, help it work effectively, and help ensure that its resources are used responsibly. The Constitution sets out your rights as an NHS patient. These rights cover how patients access health services, the quality of care you'€ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.

For more information about the NHS Constitution and your rights as an NHS patient, visit the Gov.UK website: 
https://www.gov.uk/government/publications/the-nhs-constitution-for-england