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The NHS Constitution

The NHS is there for us from the moment we are born. It takes care of us and our family members when we need it most. The NHS Constitution has been created to protect the NHS and make sure it will always do the things it was set up to do in 1948 to provide high-quality healthcare that'€s free and for everyone. No government can change the Constitution without the full involvement of staff, patients and the public. The Constitution is a promise that the NHS will always be there for you.

What is the NHS Constitution?

For the first time in the history of the NHS, the constitution brings together in one place details of what staff, patients and the public can expect from the NHS. It also explains what you can do to help support the NHS, help it work effectively, and help ensure that its resources are used responsibly. The Constitution sets out your rights as an NHS patient. These rights cover how patients access health services, the quality of care you'€ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.

For more information about the NHS Constitution and your rights as an NHS patient, visit the Gov.UK website: 
https://www.gov.uk/government/publications/the-nhs-constitution-for-england 

Research & Innovation

Care Navigation

What is Care Navigation?

Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one. It allows front line staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way. It is about offering patients choice and help to access the most appropriate service first which is not always the GP. It means that patients will find it easier to get a GP appointment when they need one.

Care navigators are receptionists and admin staff who have been given specialist training to help them direct patients to the right health professional first time.

For example, when a patient presents with symptoms that would be better dealt with by another service such as a pharmacist or optician, patients can be confidently offered these choices, allowing them to go straight to the service which best meets their health and wellbeing needs.

Definition of Care Navigation

“A person centred approach that uses signposting and information to help primary care patients and their carers move through the health and social care system as smoothly as possible to ensure that unmet needs are met.”

This means helping you navigate your way through the often complex health system by giving you as much information as possible to make your own decision and signposting you to the most appropriate health professional.

Why Care Navigation?

Across East Lancashire we are working hard to make sure that when people need to see a GP, they have access to one quickly and in a way that suits them, be that in person or over the phone.

Sometimes though, the GP isn’t really the best person to see. Patients could be seen and treated quicker by a nurse or a pharmacist for example and in some cases, the GP practice might not be the right place at all for the query. That's where care navigation comes in.

Care navigation supports practices and patients to make the best use of valuable NHS resources.

This is initially being trialled in Hyndburn but will be gradually rolled out to the other boroughs in East Lancashire later in the year. Five services are currently available for care navigators to signpost to and more will be added as this develops. These are:

• Nurse/advanced nurse practitioner
• Dental
• Optician
• Pharmacist
• Talking Therapies

How does it work?

When a patient contacts the practice for an appointment, the care navigator will ask for a brief outline of the problem so they can identify the patient’s need. This will allow the care navigator to refer to information about services in the practice, other NHS providers and the wider care and support sector. Where appropriate, they will direct the patient to these services

You won’t be asked to divulge any personal or confidential information and you can refuse of course, the option is yours and you will never be refused a GP appointment. Please be assured that if you need to see a GP, you will get to see a GP.

Care navigators will never try to diagnose your problem or offer you clinical advice; this new way of working is about offering you the choice to see other health professionals who will be more appropriate than the GP, and who may often be able to see you quicker and easier.

Their goal is to ensure that patients get the right care at the right time in the right place with the right outcome. For example, when a patient presents with symptoms that would be better dealt with by another service such as a pharmacist or optician, patients can be confidently offered these choices, allowing them to go straight to the service which best meets their health and wellbeing needs.

The service is also being offered through the REAL community websites:

www.burnley.realtd.co.uk 

www.hyndburn.realtd.co.uk 

www.pendle.realtd.co.uk

www.ribblevalley.realtd.co.uk

www.rossendale.realtd.co.uk

 

What is Care Navigation?

 

Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one.  It allows front line staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way.  It is about offering patients choice and help to access the most appropriate service first which is not always the GP. It means that patients will find it easier to get a GP appointment when they need one.

 

Care navigators are receptionists and admin staff who have been given specialist training to help them direct patients to the right health professional first time.

 

For example, when a patient presents with symptoms that would be better dealt with by another service such as a pharmacist or optician, patients can be confidently offered these choices, allowing them to go straight to the service which best meets their health and wellbeing needs.

 

Definition of Care Navigation

 

“A person centred approach that uses signposting and information to help primary care patients and their carers move through the health and social care system as smoothly as possible to ensure that unmet needs are met.”

 

This means helping you navigate your way through the often complex health system by giving you as much information as possible to make your own decision and signposting you to the most appropriate health professional.

 

Why Care Navigation?

 

Across East Lancashire we are working hard to make sure that when people need to see a GP, they have access to one quickly and in a way that suits them, be that in person or over the phone.

 

Sometimes though, the GP isn’t really the best person to see. Patients could be seen and treated quicker by a nurse or a pharmacist for example and in some cases, the GP practice might not be the right place at all for the query. That's where care navigation comes in.

 

Care navigation supports practices and patients to make the best use of valuable NHS resources.

 

This is initially being trialled in Hyndburn but will be gradually rolled out to the other boroughs in East Lancashire later in the year. Five services are currently available for care navigators to signpost to and more will be added as this develops. These are:

 

·        Nurse/advanced nurse practitioner

·        Dental

·        Optician

·        Pharmacist

·        Talking Therapies

 

How does it work?

 

When a patient contacts the practice for an appointment, the care navigator will ask for a brief outline of the problem so they can identify the patient’s need. This will allow the care navigator to refer to information about services in the practice, other NHS providers and the wider care and support sector. Where appropriate, they will direct the patient to these services

 

You won’t be asked to divulge any personal or confidential information and you can refuse of course, the option is yours and you will never be refused a GP appointment. Please be assured that if you need to see a GP, you will get to see a GP.

 

Care navigators will never try to diagnose your problem or offer you clinical advice; this new way of working is about offering you the choice to see other health professionals who will be more appropriate than the GP, and who may often be able to see you quicker and easier.

 

Their goal is to ensure that patients get the right care at the right time in the right place with the right outcome.  For example, when a patient presents with symptoms that would be better dealt with by another service such as a pharmacist or optician, patients can be confidently offered these choices, allowing them to go straight to the service which best meets their health and wellbeing needs.

 

The service is also being offered through the REAL Hyndburn website at www.hyndburn.realtd.co.uk

NHS Immunisation Programme

If you’re pregnant (or have recently give birth) and live in Lancashire or South Cumbria or if you are the parent/carer of a child aged under 5 from East Lancashire or Blackburn with Darwen, NHS England want to hear your views about vaccinations available to you and/or your children by the NHS.

Take part in the online survey now: https://tinyurl.com/NHSE-LIVE-L-C. The survey will close on Sunday 11 March.

Your answers will help shape the design of these NHS immunisation programmes going forward.

Please share this survey link with your friends, family and colleagues too so that as much insight and feedback as possible can be gathered.

In addition, you are also invited to attend a focus group. You can choose one to attend from each of the topics below and as a thank you for helping out with this research, each attendee will receive a £10 Love 2 Shop high street voucher.

Topic: Childhood vaccinations for under 5s
Open to: Parents/carers of children aged under 5 from East Lancashire or Blackburn with Darwen

•Monday 19 March 2018, 1.30-3pm — The Family Tree Children’s Centre, Tunstill Square, Brierfield, Nelson BB9 5GZ (for SatNav use BB9 5SN)
•Wednesday 21 March 2018, 1.30-3pm — Little Harwood Children’s Centre, Robinson Street, Blackburn BB1 5PE

Topic: Influenza (flu) and pertussis (whooping cough) vaccinations whilst pregnant
Open to: Pregnant women (and those who have given birth in the last 12 months) from anywhere in Lancashire or South Cumbria

•Tuesday 27 March 2018, 1.30-3pm – Venue TBC (Lancaster area)
•Wednesday 28 March 2018, 1.30-3pm – Venue TBC (Central Lancashire area)
•Wednesday 28 March 2018, 6.30-8pm – Venue TBC (Blackpool area)

If you would like to book a place, please contact Laura Harvie on 07584 884 111 or email This email address is being protected from spambots. You need JavaScript enabled to view it.