Current Engagement
Please click on the links below to see information on current engagement and how you can get involved:
Adverse Childhood Experiences
When this engagement started
From September 2018 onwards.
Who we've engaged with so far
Nelson – 72 people,
Accrington – 57 people,
Darwen – 30 & 64 people,
Burnley – 61 people,
Blackburn – 101 people
Why we are engaging on this
A partnership from BwD Council Public Health, Together a healthier future, and the CCGs engaged with people to show them a film about Adverse Childhood Experiences (ACEs) and then lead a discussion on how we can better support and manage ACEs in the community and services.
How we have engaged so far
We invited people to attend film showings on Adverse Childhood Experiences via Eventbrite invitations online, which were promoted on social media and in traditional media, as well as through community networks.
The film was followed by a question and answer session with an expert panel, which focused on how, as a community, we can work together to address the issues of childhood trauma.
Findings so far
Communities and Services are becoming more aware of ACEs through the events, and this has led to more training. This work is ongoing.
How patient and public involvement is making a difference
Over the series of films we have begun to see greater awareness of ACEs and the beginning of a social movement to promote and support ACE awareness. Services have received training in ACE awareness including our local East Lancashire Child and Adolescent Services (ELCAS).
Audiology (Hearing Aid) services
When this engagement started
June & July 2017 and July & August 2018.
Remains live.
Who we are engaging with
Service users over 50 and GP referrers.
Why we are engaging on this
To understand the experiences and views of NHS hearing aid service users to help us improve the service through an improved service specification and procurement.
How you can get involved
People using NHS hearing aids, over the age of 50 or relatives or carers can complete the questionnaire online at: www.surveymonkey.co.uk/r/NHS_hearing_aids or they can contact 01282 644 627 to obtain help to complete the survey.
document Lancashire CCG Hearing Loss Service Engagement Summary Report 2017 – 2019 (2.55 MB)
Cancer services
When this engagement started
Ongoing engagement.
Who we are engaging with
Cancer service users via the Cancer Alliance Patient Experience and Engagement Oversight Group.
Why we are engaging on this
To understand patient experiences of cancer services.
How we are engaging
A work plan is in place, and this will focus on understanding people’s experiences of cancer services using a range of mixed methods, including surveys, interviews and where appropriate patient stories and focus groups.
Findings so far
The Oversight Group has identified the five top areas that are important to them. This has shaped the agenda for further work to elicit the views of people who use cancer services.
Cancer awareness campaign
When this engagement started
Ongoing engagement.
Who we are engaging with
PPG Members and Patient representatives.
Why we are engaging on this
We are developing a cancer awareness campaign called “Let’s Talk Cancer” and we involved patients and patient reps to test the materials and help us shape the campaign.
How we are engaging
We have engaged with patients and patient representatives within the pennine cancer alliance, and also within the Patient Participation Groups (PPGs) in Pennine Lancashire. Patients have contributed to the design and development of the “Let’s Talk about Cancer” campaign and materials – this is currently being further developed based on this feedback.
Findings so far
A report will be published in due course, alongside the campaign which is due to launch from March 2019 onwards.
Diabetes services and support
When this engagement started
We started to transform diabetes services in 2015, in 2016 we prepared for change and in 2017 we introduced the new service model, with full delivery in 2018. This remains ongoing engagement.
Who we are engaging with
Diabetes patients in East Lancashire.
Representatives from Diabetes UK.
Why we are engaging on this
To improve diabetes services for diabetes patients.
How we have engaged so far
Coproduction through patient representatives on the Task and Finish Group and the Diabetes Health Improvement Board, a deliberative event involving 30 diabetes patients in 2016 at Turf Moor, Burnley for patients with diabetes.
Representatives from the CCG met with local Diabetes Groups – Blackburn, Hyndburn and Ribble Valley and Burnley and Pendle Groups to share the proposed model and to obtain feedback.
Diabetes UK have been regular representatives at the group since 2015 and they are able to ensure that the national diabetes patient perspective and best practice has been fed into the model.
Findings so far
Patients helped to redesign the service with a focus on patient centred care – the main change was a transformation from hospital based diabetes care to primary care and a shift towards more effective and better attended structured diabetes education. The service model is here: Master Diabetes Presentation
How patient and public involvement is making a difference
Diabetic patients have been involved in the development of a new service model through their involvement in coproduction at a monthly meeting for the diabetes transformation, and through a deliberative event. Patients told us that they wanted care closer to home for less complex cases of diabetes and as a result of this we transformed the model from a hospital based model to a GP and primary care based model.
As a result we were shortlisted for a national award:
Patient representatives as well as commissioners continue to monitor the progress through patients on the Diabetes Health Improvement Group which meets monthly.
Fracture Liaison Service
When this engagement started
4th February 2019 for four weeks.
Remains live.
Who we are engaging with
Fracture Liaison service users, relatives and carers, as well as the general public, particularly if they have used the service in the past.
Why we are engaging on this
Part of a wider community services review, we are listening to people’s views and experiences of the Fracture Liaison service so that we can use this information to develop and improve services which meet the needs of patients.
How you can get involved
People who have used this service are encouraged to submit their views on the following three questions:
- What do you like about the service?
- What, if anything could we do better?
- Is there anything else you would like to tell us about the service?
Feedback can be submitted via any of the following methods
Online survey: https://www.surveymonkey.co.uk/r/FractureLiaison
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 01282 644627
Writing: Freepost NHS EAST LANCASHIRE CCG
Survey questionnaires are available online and paper copies will also be available via the treatment room service and GP practices in East Lancashire.
Maternity services and care
When this engagement started
From October 2018 - throughout 2019. Ongoing.
Who we are engaging with
Maternity ward patients.
Why we are engaging on this
To elicit service user feedback on their experience of maternity care, and to compare the provision with their expectations for good quality care, which is respectful, evidence-based, kind and safe, delivered in welcoming and clean environments.
How we have engaged so far
The members of the Maternity Voices Partnership adopted the 15 Steps methodology to investigate service user views of maternity services. 15 Steps for Maternity is a structured toolkit developed to elicit service user feedback on their experience of maternity care, and to compare the provision with their expectations for good quality care, which is respectful, evidence-based, kind and safe, delivered in welcoming and clean environments. The toolkit was used by the Chair and on one occasion also by the Co-Chair of the Maternity Voices Partnership (MVP), to gain understanding and knowledge for future reviews that will include additional Service Users, and to expedite the process to support an ongoing Maternity Review.
Findings so far
An initial report is being presented to the Maternity Voices Partnership in February 2019 and we will post the findings here as soon as we can.
How patient and public involvement is making a difference
The senior midwifery staff accompanying the visits were very receptive to the questions and observations raised both during the time in the settings and in response to the written reports that followed. The overwhelming impression was positive and it was clear that staff were already aware of some areas which could be improved, however the ‘fresh eyes’ of the reviewers did identify some opportunities to further enhance the patient experience and improve access to excellent care. These were taken on board by the senior team, prioritised and an action plan developed, some items on which were delivered very quickly, demonstrating their commitment to the process.
The intention is for a rolling programme of visits to be undertaken by new Service Users, particularly those from a hard to reach background, to broaden the perspectives gained and as a means to further engage with local families.
PPG Awareness Campaign
When this engagement started
January 2019
Who we've engaged with so far
Burnley PPG representatives in the Burnley PPG network agreed to conduct a PPG awareness campaign. The PPGs and network wish to involve more young people. Members agreed to work with the engagement team to do this.
Why we are engaging on this
The PPGs and network wish to involve more people, including young people.
How we have engaged so far
This is a form of co-production as well as "art engagement". A young people's art and design group was briefed and advised us how to run the campaign, including designs for a poster and online campaign.
Findings so far
The designs are in development and we are awaiting these - we will share as soon as they are complete!
How patient and public involvement is making a difference
Young people are helping the CCG and the PPG shape an awareness campaign - in essence the campaign is being coproduced with young people.
Treatment Rooms
When this engagement started
28th January 2019.
Remains live.
Who we are engaging with
Treatment Room service users, relatives and carers, as well as the general public, particularly if they have used the service in the past.
Why we are engaging on this
Part of a wider community services review, we are listening to people’s views and experiences of the Treatment Room service so that we can use this information to develop and improve services which meet the needs of patients.
How you can get involved
People who have used this service are encouraged to submit their views on the following three questions:
- What do you like about the service?
- What, if anything could we do better?
- Is there anything else you would like to tell us about the service?
Feedback can be submitted via any of the following methods
Online survey: www.surveymonkey.co.uk/r/ELHTTreatmentRooms
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 01282 644627
Writing: Freepost NHS EAST LANCASHIRE CCG
Survey questionnaires are available online and paper copies will also be available via the treatment room service and GP practices in East Lancashire.