Current Engagement
Please click on the links below to see information on current engagement and how you can get involved:
Adverse Childhood Experiences
When this engagement started
From September 2018 onwards.
Who we've engaged with so far
Nelson – 72 people,
Accrington – 57 people,
Darwen – 30 & 64 people,
Burnley – 61 people,
Blackburn – 101 people
Why we are engaging on this
A partnership from BwD Council Public Health, Together a healthier future, and the CCGs engaged with people to show them a film about Adverse Childhood Experiences (ACEs) and then lead a discussion on how we can better support and manage ACEs in the community and services.
How we have engaged so far
We invited people to attend film showings on Adverse Childhood Experiences via Eventbrite invitations online, which were promoted on social media and in traditional media, as well as through community networks.
The film was followed by a question and answer session with an expert panel, which focused on how, as a community, we can work together to address the issues of childhood trauma.
Findings so far
Communities and Services are becoming more aware of ACEs through the events, and this has led to more training. This work is ongoing.
How patient and public involvement is making a difference
Over the series of films we have begun to see greater awareness of ACEs and the beginning of a social movement to promote and support ACE awareness. Services have received training in ACE awareness including our local East Lancashire Child and Adolescent Services (ELCAS).
Cancer services
When this engagement started
Ongoing engagement.
Who we are engaging with
Cancer service users via the Cancer Alliance Patient Experience and Engagement Oversight Group.
Why we are engaging on this
To understand patient experiences of cancer services.
How we are engaging
A work plan is in place, and this will focus on understanding people’s experiences of cancer services using a range of mixed methods, including surveys, interviews and where appropriate patient stories and focus groups.
Findings so far
The Oversight Group has identified the five top areas that are important to them. This has shaped the agenda for further work to elicit the views of people who use cancer services.
Cancer awareness campaign
When this engagement started
Ongoing engagement.
Who we are engaging with
PPG Members and Patient representatives.
Why we are engaging on this
We are developing a cancer awareness campaign called “Let’s Talk Cancer” and we involved patients and patient reps to test the materials and help us shape the campaign.
How we are engaging
We have engaged with patients and patient representatives within the pennine cancer alliance, and also within the Patient Participation Groups (PPGs) in Pennine Lancashire. Patients have contributed to the design and development of the “Let’s Talk about Cancer” campaign and materials – this is currently being further developed based on this feedback.
Findings so far
A report will be published in due course, alongside the campaign which is due to launch from March 2019 onwards.
Fracture Liaison Service
When this engagement started
4th February 2019 for four weeks.
Remains live.
Who we are engaging with
Fracture Liaison service users, relatives and carers, as well as the general public, particularly if they have used the service in the past.
Why we are engaging on this
Part of a wider community services review, we are listening to people’s views and experiences of the Fracture Liaison service so that we can use this information to develop and improve services which meet the needs of patients.
How you can get involved
People who have used this service are encouraged to submit their views on the following three questions:
- What do you like about the service?
- What, if anything could we do better?
- Is there anything else you would like to tell us about the service?
Feedback can be submitted via any of the following methods
Online survey: https://www.surveymonkey.co.uk/r/FractureLiaison
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: 01282 644627
Writing: Freepost NHS EAST LANCASHIRE CCG
Survey questionnaires are available online and paper copies will also be available via the treatment room service and GP practices in East Lancashire.
Heart Failure Nursing Survey
When this engagement started
September 2019
Who we are engaging with
Service users who use or have used the Heart Failure Nursing Service or any other stakeholder with any experience of the service
Why we are engaging on this
To obtain service user feedback to help develop and improve the service so that it meets the needs of patients
How we have engaged so far
Patients and stakeholders have been asked to give their views via a questionnaire or by email, phone or in writing
Findings so far
Feedback has been extremely positive and supportive of the service. There are however some aspects of the service which have been highlighted as suggestions for improvement such as shorter waiting times and more nurses
How patient and public involvement is making a difference
The findings will inform commissioners of any service plans going forward.
Home 1st Review
When this engagement started
September 2019
Who we are engaging with
Service users and stakeholders
Why we are engaging on this
To obtain service user feedback on what they like about the service and any suggestions they had for improvements.
How we have engaged so far
Patients were asked to give their views via a questionnaire.
Findings so far
58 patients have responded to the questionnaire. They have told us they like the service because it is patient focused and personalised to the patient in their own surroundings, it is a very prompt and enables a fast discharge from hospital. However they don't like the disjointedness between East Lancashire and Blackburn with Darwen.
How patient and public involvement is making a difference
The findings will inform commissioners of any service plans going forward.
Maternity Services and Care
When this engagement started
From October 2018 - throughout 2019. Ongoing.
Who we are engaging with
Maternity ward patients.
Why we are engaging on this
To elicit service user feedback on their experience of maternity care, and to compare the provision with their expectations for good quality care, which is respectful, evidence-based, kind and safe, delivered in welcoming and clean environments.
How we have engaged so far
The members of the Maternity Voices Partnership adopted the 15 Steps methodology to investigate service user views of maternity services. 15 Steps for Maternity is a structured toolkit developed to elicit service user feedback on their experience of maternity care, and to compare the provision with their expectations for good quality care, which is respectful, evidence-based, kind and safe, delivered in welcoming and clean environments. The toolkit was used by the Chair and on one occasion also by the Co-Chair of the Maternity Voices Partnership (MVP), to gain understanding and knowledge for future reviews that will include additional Service Users, and to expedite the process to support an ongoing Maternity Review.
Findings so far
An initial report is being presented to the Maternity Voices Partnership in February 2019 and we will post the findings here as soon as we can.
How patient and public involvement is making a difference
The senior midwifery staff accompanying the visits were very receptive to the questions and observations raised both during the time in the settings and in response to the written reports that followed. The overwhelming impression was positive and it was clear that staff were already aware of some areas which could be improved, however the ‘fresh eyes’ of the reviewers did identify some opportunities to further enhance the patient experience and improve access to excellent care. These were taken on board by the senior team, prioritised and an action plan developed, some items on which were delivered very quickly, demonstrating their commitment to the process.
The intention is for a rolling programme of visits to be undertaken by new Service Users, particularly those from a hard to reach background, to broaden the perspectives gained and as a means to further engage with local families.
Opthalmology Outpatient Redesign
Ophthalmology Outpatient Redesign
When this engagement started
November 2019 and onwards
Who we’ve engaged with so far
Patients who currently use the Opthalmology (Eye Service) including those at the hospital and the four satellite clinics.
Why we are engaging on this
The Ophthalmology (Eye Care) service is due to move from its current location within Burnley Hospital into a new purpose-built building elsewhere on the hospital site. The new service will bring together outpatient clinics, day case, theatres, preoperative service, and the urgent eye service. Additional space has also been secured at St Peter’s Health Centre in Burnley town centre for a “one stop shop” service for patients who will be able to access a range of diagnostic, investigation and clinical services. As a result of the new service, it is proposed to close the four weekly satellite eye clinics – one in Hyndburn, one in Ribblesdale and two in Rossendale. These clinics will be re-located to either Burnley General Hospital or St Peters, Burnley.
How we have engaged so far
Patients were asked to give their views via a questionnaire
Findings so far
The results are currently under review.
How patient and public involvement is making a difference
Their views will be taken into account before any final decisions are made.