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Michelle Pilling - Lay Member Patient and Public Involvement, and Deputy Chair

Michelle Pilling - Lay Member Patient and Public Involvement, and Deputy Chair

Michelle joined East Lancashire CCG in March 2014 having spent many years working in the voluntary sector. She brings an external perspective of the health economy with wide ranging experience of health and social care through her work in supporting patients and carers.

Her role as Lay Advisor for Quality and Patient Experience involves actively engaging with patients, carers and community groups to ensure that patients are at the heart of everything the CCG does. She believes that patients and carers have the greatest interest in getting things right, but they can only do so if we give them real power to shape their own care.

As Chair of the Quality and Safety Committee she is guided by the principle that the NHS does best when it listens hardest. Accepting that most major quality failures have been linked directly or indirectly to a failure to listen to patients, carers, and frontline staff.

In her latest role as Deputy Chair she is committed to building sustainable relationships with a wide range of local stakeholders, including the third sector who have a vital role to play in 21st century healthcare. She leads on the CCG’s Social Prescribing work, recognising that mainstream health services often fail to deliver because too often the focus is on ‘what’s the matter with you’, rather than on ‘What matters to you’. Social Prescribing is a bold move towards genuine community-led solutions that aims to expand the options available to primary care by developing the ‘assets’ in communities and linking patients to the non-medical support they provide.

Michelle’s special interests are carers, dementia, addressing health inequalities and ensuring that older people receive dignity in care.