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Integrated Musculoskeletal, Pain and Rheumatology Service (IMPReS) commended in national health business award

A collaboration between East Lancashire and Blackburn with Darwen Clinical Commissioning Groups (CCGs), working in partnership with East Lancashire Hospitals NHS Trust has been commended in a national health business award.

The Integrated MSK, Pain and Rheumatology Service (IMPReS), which is commissioned by the two CCGs and managed by East Lancashire Hospitals NHS Trust, was shortlisted in the clinical commissioning category of the national health business awards and was commended for the hugely successful collaboration between the three organisations as it has resulted in improved patient care for patients with musculoskeletal, orthopaedic, pain and rheumatology problems.

The service has previously won a national award run by the British Society of Rheumatology who were extremely impressed with the way the Trust and the CCGs not only involved patients from the start, but also with the improvements in patient care and treatment that the service provides.

Dr Tony Mitchell, GP with Special Interest (GPwSI) and Clinical Lead for the integrated service, said, “We are really delighted and proud to have achieved a commendation for the work that we do. It gives the Integrated MSK, Pain and Rheumatology Service (IMPReS) national recognition. It has been a huge piece of work that has involved a wide range on input from patients, GPs and other healthcare experts. We are keen to build on and further develop this service to support and treat the increasing numbers of patients with musculoskeletal conditions.”

“This integrated service ensures that patients are seen closer to home; by the right person in the right place at the right time; and to give patients the ability to move easily between varying levels of care as necessary. Each referral is assessed by experts who then make the decision as to which treatment path the patient needs to take.”

Dr Mark Dziobon, Burnley GP and Clinical Director at NHS East Lancashire CCG, said, “It was an immense achievement to win the British Society of Rheumatology award. Following on from this, to be commended by the Health Business Award, is also very well deserved as this is a really good example of how by listening to patients and using their knowledge and experiences, we can build services that are sustainable, excellent and patient-centred. It is testament to the work of the health professionals and their desire to listen and act on the views of patients to ensure that those very patients receive excellent care and treatment.

“The new service provides a single point of access for adult referrals. This means that patient referrals will be assessed by a team of clinicians who will then direct the patient to the most appropriate service before an appointment is given – meaning they will be booked into the right clinic, first time.”

Dr Adam Black, GP and Lead for Scheduled Care for Blackburn with Darwen CCG said, “The service has streamlined the way referrals are made to ensure that the experience for the patient is as efficient as can be. We are really pleased that we are able to work so closely across the health services to achieve these fantastic results. The changes implemented will greatly improve care for our patients and the health professionals such as the GPs and staff referring into and working in the service.”