East lancs CCG logo

| | | | Members

GP Online Services

gp online banner3

GP online services enables you to book/cancel appointments and order repeat prescriptions online from your smartphone, tablet or computer, without having to speak with your practice.  You will also be able to review which medication you should be taking, the dosage and when it should be taken - helping to improve your understanding of your medication.  GP online services is accessible 24 hours, seven days a week, so you access these services whenever is convenient for you.  

The service is free and available to everyone who is registered with a GP. If you are not yet registered with a GP or need to register with a different one, see how to register with a GP practice.

How can I start using GP online services?

Follow these steps to access GP online services:

1. Take photo ID (passport or driving licence) and proof of address (such as a utility bill) to your GP practice and tell them you want to start using their online services. If you do not have any ID then either a member of staff will have to confirm your identity or you may have to answer questions about personal information in your GP record.

2. Fill in the short registration form that you are given by your practice.

3. Once you have signed up, you will receive a letter with your unique username, password and instructions on how to log in.

Do all GP practices offer the same online services?

The services available to you will depend on the online system your GP practice uses. You can ask your practice when you sign up.

Patient Guides

pdf Getting started with GP online services (316 KB)

pdf Giving another person access to your GP online services (589 KB)

pdf Giving employed carers access to your GP online services (138 KB)

pdf GP online services for carers including young carers (316 KB)

pdf Young people's access to GP online services (317 KB)

pdf What you need to know about your GP online records (274 KB)

pdf Protecting your GP online records (273 KB)

pdf Your GP record (307 KB)

Patient Easy Read Guides

These easy read guides use easy words and pictures that will help users with a learning disability to understand GP online services.

pdf GP online quick easy safe (1.20 MB)

pdf GP online services  (4.77 MB)

pdf Giving another pereson access to your GP online services (5.50 MB)

pdf Giving employed carers access to your GP online services  (2.68 MB)

pdf Young peoples access to GP online services  (4.46 MB)

pdf GP online for carers, including young carers  (3.42 MB)

pdf Protecting your GP online record  (4.31 MB)

pdf What you need to know about your GP online record  (3.17 MB)