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Healthwatch Lancashire’s Annual Report shows how your voice makes a difference

Healthwatch Lancashire has launched its 2016/17 Annual Report with its continued vision of being the ‘go-to’ organisation for all members of the public in the county to talk about their experiences of health and social care.

The Annual Report reveals that Healthwatch Lancashire listened to the views of more than 3,600 people across 121 community engagement activities throughout the year, as well as reaching out to almost 254,000 people online and via social media.

Healthwatch Lancashire published 82 reports from 127 visits to health and social care services, assisted by its team of volunteers who gave nearly 1,300 hours of their time in undertaking Healthwatch-related activities.

The annual report provides highlights of the impact of Healthwatch Lancashire’s work with local communities, including those who are seldom heard.

The report also details Healthwatch Lancashire’s new projects for 2017/18 which include identifying the impact of the work undertaken between 2015 – 2017, how it feels for people with learning disabilities to access and use health and social care services and what children and young people think about their health and social care services.

Sheralee Turner-Birchall, Chief Executive of Healthwatch Lancashire, said: “Our Annual Report highlights our considerable achievements in 2016/17 and the creative and engaging projects we have delivered to give members of the public the opportunity to voice their views on local services.

“I would like to say a huge thank you to all the members of the public who shared their stories with us.
“During 2016/17 Healthwatch Lancashire has observed and experienced the significant changes, challenges and developments of our county’s health and social care services.

“There will be significant decisions that need to be made and we, as your local Healthwatch, firmly believe that there should be no decisions made without patient or service users’ needs being put first – meaning that local people are involved in deciding how, what and where services should and ought to be delivered.”

Healthwatch Lancashire’s Annual Report 2016/17 is available to read online at www.healthwatchlancashire.co.uk/reports/publications