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Compassion in Practice

NHS East Lancashire CCG is putting the passion into compassion!

We strive to ensure that care is commissioned and provided, in line with the values of the CCG. Compassion is one of the CCG’s core values.  Our patients and service users are our first priority and we believe that they should receive effective care from caring, compassionate and committed staff in any of the health services they attend or use. We launched our vision of compassion into practice on the 22nd June 2015. Here is the Twitter Storify of the week. If you wish to follow or contribute on Twitter, just #CompassionEL!

Compassion in Practice Week

To support health and social care staff to deliver compassionate care, across East Lancashire, NHS East Lancashire CCG held a celebration and series of training events to promote the importance of Compassion in Practice from Monday 22nd – Friday 26th June 2015.

The week provided opportunities for staff from health, social care, community services, third sector, service users, emergency services and local students to participate in a range of activities focused on improving our understanding and use of compassion and self-compassion.

These events were for staff not for the public as it is our aim to encourage a greater awareness of compassion in staff who will as a result of this training  deliver high quality and compassionate care  to patients, and carers.

The CCG held an event called “Putting Passion into Compassion” which focused on the importance of Compassionate Care in Practice from the perspective of a clinician and carer.  The training included Dementia Friendly Training where all attendees were trained as Dementia Friends.  The training provided staff with local case studies demonstrating the benefits of “little things” which make a difference to service users, including the implementation of “#Hello My Name Is…”.  It it included a presentation  from Dr Kate Granger, founder of the “#Hello My Name Is…” campaign on her experiences as a patient, the campaign and the importance of Compassionate Care from a patients perspective.

A main focus of the week was to provide training for staff to become Compassion Champions.  East Lancashire  CCG developed the idea  of local Compassion Champions with the aim of supporting and sustaining high quality compassionate care in all of the health provider organisations we commission. This initiative is underpinned by the fundamental principles of the “Compassion in Practice” strategy and the values and behaviours of the 6Cs. The role of the Compassion Champions is to be an ambassador for the delivery of compassionate care, within their individual organisation, by leading the demonstration, promotion and implementation of all aspects of Compassion in Practice to ensure the delivery of high quality, person centred care.  This means delivering person-centred care with a smile, patience, empathy, understanding and awareness, to service users, carers and staff.  They will also help to embed a culture of compassion which has listening, openness, a safe environment to challenge and support for both service users and staff at its heart.

Compassion Champion workshops were carried out in each locality area and within the CCG over the course of the week.  Approximately 140 staff were trained.  All staff trained as Compassion Champions were provided with a brief but high quality training package, designed to be delivered, by the Champion, to staff and colleagues in their organisations.  This means that those 140 Compassion Champions will spread the knowledge and skills about compassion to every organisation who we commission health services to.

Twitter  

The CCG delivered a week long tweet chat on Twitter about compassion in practice.  Being on Twitter it will be open to anyone who wants to participate. The hash tag, which is already in use, is #CompassionEL. You can see the Storify at the top of this page.

The CCG have also designed a twibbon which can be added to both twitter and Facebook profile pictures. The link for this was tweeted and used from Monday 15th June 2015 and can still be used if you are promoting compassion in practice.  

A Wordle is a graphic image or logo device which is used for generating “word clouds” from text that we create. The clouds give greater prominence to words that appear more frequently in the source text. We created a wordle which conveys what compassion means to our staff. 

heart compassion wordle  

For more information:

6C’s - http://www.england.nhs.uk/nursingvision/
#Hello My Name Is…. - http://hellomynameis.org.uk/
Dementia Friends - https://www.dementiafriends.org.uk/
NHS East Lancashire Twitter